I?m not even sure where to start, as this practice is unprofessional at best.
I first went to Belmont dental in 2008 to have a couple of routine cavities filled, so understand as you?re reading this review, that I have been a customer of Belmont Dental for years. So when I needed a root canal, I decided to go back to the place where I thought that customer service and proper dental care were important; as it turns out, I couldn?t have been more misinformed. Let me explain further.
The root canal done in 2014 was the tooth that was infected to the point where half of my face was visibly swollen. When I called to ask for advice, after waiting a day to hear back from them, they informed me that I needed to make an appointment and come into the office. They said they could get me in two days later, knowing that my face was swollen and I was in pain. I decided to show up the next day and waited in the office until they could see me. Once they did, they said, ?You?re right Ryan, its infected and we don?t have the 3D x ray machine that you need to see what?s really going onÂ. They then wrote me a prescription for my infection, charged me $128 dollars and referred me to another dentists. I was in the chair for less than 3 minutes and furthermore, the issue I was having, was with the tooth that they root canaled. They referred me to an exodontist and Belmont Dental suggested that I get the tooth root canaled again. I asked if they would stand by their work and they said that this type of thing happens from time to time and that they would not honor/stand by their work. Again, the bottom line with this practice is profits with the patients needs being a secondary afterthought.
I then went and got a second opinion along with the 3D x-ray (that Belmont Dental could not provide) and that dentist told me that the root canal was poorly done and explained why. I then brought a copy of the 3D x-ray and explained to the team at Belmont Dental what I was told from my second opinion. They explicitly asked me if they could contact the other dentist and I declined. I did no, because at this point, I had ZREO TRUST in Belmont Dental. I requested that they either stand by their work or refund the cost of my root canal. They said they would talk to Dr. Parrot and would get back to me in a few days.
A couple days later, I got a call from Dr. Parrot who basically tried to shame me for my poor oral health and informed me that they would not stand by their work and would ?certainly not refund me a dime?. Furthermore, you can imagine my surprise when Dr. Parrot told me that he did in fact call the other dentist, as it had his name on the CD I brought in to show them. Again, they asked if they could call the other dentist and I DECLINED. This level of unprofessionalism is beyond inappropriate, not to mention a HIPPA violation. Dr. Parrot laughed that off and said, ?since you brought in the CD, I decided to call the other dentist?. This after I EXPLICTLY told them that I did not consent to calling the other dentists. After listening to Dr Parrott talk in circles for 20 minutes, seemingly not interested in anything I had to say, I decided I had no other option that to let the community know what is really going to at Belmont Dental. This place is unprofessional, antiquated and focused on extrapolating as much money from me as possible (A common thread with a handful of reviews below). The HIPPA violation is yet one facet of the unprofessional staff, in addition to doing poor work, refusing to stand by the work and them trying to shame me for my poor oral health.
In summary, it?s my opinion that Belmont Dental should be investigated for HIPPA violations and is not to be trusted. Please beware of this practice.
